We want you and your dog to love your purchase. If it’s not the perfect fit, we offer a 30-day return window from the date of delivery.

✔ 30-Day Returns
✔ 1 year Manufacturer Warranty
✔ Hassle-Free Support

Please note: All approved returns are subject to a 15% restocking fee.

30-Day Returns

You can request a refund within 30 days of delivery.

To be eligible:

• Item must be unused and in original condition

• Must include original packaging and charger

To start a return, email us at: support@warmwalksinc.com

Once approved, we’ll send you simple return instructions and a shipping label.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us immediately.

We’ll make it right with a replacement or full refund - no extra cost to you.
(No restocking fee applies)

Refunds

Once your return is received and inspected:

• You’ll be notified of approval

• Refunds are issued within 10 business days

• A 15% restocking fee will be deducted from approved returns

If your refund hasn’t been received after 15 business days, contact us at support@warmwalksinc.com

Warranty

Your Warm Walks Heated Leash is backed by our 1 Year Warranty against Manufacturer Defects. This includes the Heated handle, Battery, Leash and Electric component. Contact our support team for questions or claims at support@warmwalksinc.com